FAQ

How does the Bura Club work?

You pick how often you want coffee: every 2, 4, or 8 weeks. Every delivery is a 12 oz bag of whole bean, single-origin coffee from a different place in the world, with 10% off the bag price. Subscriptions auto-renew, and you can skip a delivery, pause, or cancel at any time from your account or by emailing us. No fees, no lock-in.

Is the coffee whole bean or ground?

Whole bean only. Ground coffee goes stale within days, and whole bean stays fresh for weeks. Selling one grind also lets a one-person shop keep every origin in stock instead of spreading thin across grind options. Grinding at home for your own brewer gives you a better cup than any pre-ground bag can.

Who roasts the coffee?

A friend of mine roasts every batch to order in small batches. I do the rest myself: quality checks on every bag, packaging, and shipping. If you are in Bend, I am probably the one handing it to you.

How long will my first order take?

Plan on 5 to 7 days for your first order. Your coffee is roasted after you order, then it comes to me for a quality check and packing before it ships. That takes longer than a warehouse, and it is the trade for coffee that was roasted days ago instead of months ago. Later subscription deliveries follow the same rhythm.

How big is a bag?

Every bag is 12 oz of whole bean coffee.

What does shipping cost?

Shipping is a $4.99 flat rate anywhere in the US. Local hand delivery in Bend, Oregon is free within 15 miles.

Where do the coffees come from?

They rotate. Recent origins include Colombia, Ethiopia, and Guatemala, and the Club brings a new origin with every delivery. Every bag includes an origin story card about where it came from.

How should I store my coffee?

Keep it in its sealed bag or an airtight container, in a cool, dark cupboard. Skip the freezer and the fridge; coffee picks up moisture and smells from both. For the best flavor, use it within a few weeks of opening.

Can I buy a single bag without subscribing?

Yes. Colombia, Ethiopia, and Guatemala are sold as one-time purchases on the shop page.

What if something is wrong with my order?

Email us and we will make it right. If a bag arrives damaged or something is off with it, we will replace it.